FAQ
What Is the Delivery Time?
Free Shipping on all Gowoodhut orders, please see our Shipping Terms: * We ship from over 5 warehouses across the US. *Standard Shipping: Ships within 1 to 2 business days. FedEx ships within 3-5 business days. *Delivery times are usually Monday to Friday 8am to 6.30pm. * Working days are: Monday to Friday (excluding public holidays or weekends). * Orders not shipped on weekends or holidays. Occasionally some delivery delays occur. Sometimes the courier will deliver in batches. If the remainder of your order does not arrive by the next business day, please email with the missing items and we will follow up with the courier to ensure everything gets to you as quickly as possible .
Is It Easy to Assembly?
Assembly is designed for effortless completion, typically requiring 45 minutes with two-person collaboration. The process requires only basic tools: a manual screwdriver or cordless drill (not included).
Our cages are delivered in flat-pack format, accompanied by a comprehensive illustrated manual. Each component is meticulously organized
If you encounter any problems, please contact us, service@gowoodhut.com
How is the production of Gowoodhut?
With over a decade of expertise in wooden pet house manufacturing, Gowoodhut has earned certifications from leading e-commerce platforms including Amazon and Walmart. Our state-of-the-art facility spanning 1 million square feet is equipped with automated production lines and staffed by skilled craftsmen, enabling daily output exceeding 2,000 units while maintaining strict quality standards. As an industry leader in premium pet housing solutions, we combine innovative design with quality craftsmanship to deliver products that exceed customer expectations.
Can I Use Expedite Shipping Way?
We are currently only using standard shipping for all orders due to the size and weight of packages. If you need a product urgently, please contact our service team at service@gowoodhut.com for priority ordering.
Do you ship to my area?
We strive to ship to every address in the United States. However, it is not available in some remote or hard-to-reach areas (such as Hawaii, Alaska, Puerto Rico, Guam, Virgin Islands, American Samoa, Northern Mariana Islands, Palau, Federated States of Micronesia, Marshall Islands). (There is no delivery service to the locations above. We also do not ship to FPOs, APOs, or PO Boxes. If you are not sure if delivery is possible to your address, please contact us by mail.